The ignored SMS
"They texted me a link after the delivery. I was driving. Gone forever."
A two-minute call, at a time the customer actually picks up.
Solution · NPS & Surveys · POWERED BY AGNI
Sentiment captured by voice, not an ignored link.
SMS survey links get single-digit response.* A two-minute call in the customer's own language gets an answer, and the tone of the answer tells you more than the score.
SOC 2 in processGDPRData residency99%+ uptime SLA*
What a survey link never hears
The score is a number. The reason is revenue.
The silent detractor
"I gave them a 3. Nobody ever asked why. I churned the next month."
The why is captured in the customer's own words, and a callback follows.
The lost nuance
"The form had five stars. My problem did not fit in five stars."
Open-ended answers, transcribed and themed, not boxed into a scale.
The wrong language
"The survey came in English. My mother uses your service, not me."
The survey speaks whichever language the customer answers in.
Illustrative scenario voices, not customer testimonials. *Response-rate comparison pending the claims audit.
How it works
Ask, listen, close the loop.
01
Post-interaction NPS
Score + verbatim
The score plus the reason, captured while the experience is fresh, in the customer's own language.
02
Voice of customer
Themed reporting
Open-ended feedback transcribed, themed and reported, so patterns surface without a research project.
03
Closed-loop follow-up
Detractor callback
Detractors called back before they churn, with the original feedback in hand. The loop actually closes.
04
Tone, not just text
Sentiment captured
Hesitation, frustration and warmth are part of the answer. The report carries sentiment alongside the score.
05
CRM write-back
On the record
Every response written to the customer record, so the next agent sees the last score before saying hello.
06
Any survey shape
Your questions
NPS, CSAT, CES, or your own question set. Two minutes maximum; respect for the customer's time is the design constraint.
From call to insight
Two flows, end to end.
The survey callSCORE, REASON, SENTIMENT
After the interaction→Agni calls→Two minutes→Themed→Reported
The detractorCALLED BACK BEFORE THEY CHURN
Low score→Flagged→Callback→Resolution→Loop closed
The production path
Design, deploy, operate. Go live from 7 days.*
Week 1 to 2 · Design
Design
Your call flows, your real scripts, your escalation rules. We choose the languages and city registers, write the conversation design, and you sign off before a single call is placed.
Week 3 to 6 · Deploy
Deploy
Telephony connected, CRM and calendar wired both ways, then a shadow period on live traffic while your team watches every transcript. We tune on your calls, not a generic benchmark.
Week 7 onward · Operate
Operate
Full volume, a named engineer, and a weekly review of outcomes. New languages and new campaigns ship as changes, not new projects.
*Go live from 7 days applies to a straightforward deployment on pre-built sector agents and standard telephony. It is a target, pending verification in the claims audit, and depends on integration scope.
Straight answers
What CX leaders ask first.
More will answer a call than tap a link, especially outside English-first markets, and the ones who answer say more. We would rather you tested that on a slice of your own customers than took our word for it: the pilot measures response rate against your current channel on the same population.
A badly timed, over-long survey does, in any channel. The design constraints are hard: two minutes maximum, called once, at a sensible local hour, with an opt-out honoured on the first ask. If a customer sounds busy, it offers to call back or lets go.
A score below your threshold flags the record and triggers a callback, by Agni or by your team, your choice, with the original verbatim attached. The loop is a workflow, not a dashboard filter somebody has to remember to check.
On the customer record and on a live dashboard: scores, verbatims, themes, sentiment, trends. Exports go wherever your BI stack lives.
When NOT to pick RavanAI Enterprises
If your customers are developers who hate phone calls, keep the email survey; we would be friction. If you survey a handful of enterprise accounts, those calls deserve your account managers, not automation. And if you are not going to act on the answers, save everyone the two minutes.
Keep exploring
Three ways in.
Hear it
A survey call, live.
Two minutes, one score, one reason, in the language you think in.
HEAR IT LIVE →Calculate itYour number, in 90 seconds.
Price the programme on your interaction volume, in your currency.
RUN THE CALCULATOR →Book itThe enterprise workshop.
Bring last quarter's NPS report. We design the voice programme against it.
BOOK A WORKSHOP →Do your customers feel it?
Bring your ops lead. We call your own front desk in your market's dialect, live on the workshop call.