After hours · 9:42 PM
"Is anyone there? My order never arrived and the line just rings."
Agni picks up on the first ring.
Solutions · Customer Service
A customer care operation your customers rave about.
24/7 multilingual inbound, answered on the first ring. No hiring, no churn, no physical floor to staff. Your team keeps the calls that truly need a human, and every handover arrives with the whole story attached.
SOC 2 in processHIPAAGDPRData residency99%+ uptime SLA*
What callers remember
This is what a missed call sounds like.
Peak queue · 12:15 PM
"Fifteen minutes on hold just to ask one question. I gave up."
Answered the instant it rings, no hold.
Day 2 · No follow-up
"Nobody ever told me whether my issue was actually sorted."
On day two, Agni calls back and checks.
Language barrier · 3:20 PM
"They transferred me three times. Nobody spoke my language."
Agni answers in the language the caller opens with.
Repeat everything · 11:05 AM
"I explained the whole thing twice, then the line dropped."
The handover carries the full story. Nobody repeats themselves.
Voicemail · 6:58 PM
"I left a voicemail on Friday. It is Wednesday."
No voicemail. Every call is a conversation.
Illustrative scenario voices, not customer testimonials.
Why the phone is the leak
Every missed call is a customer someone else keeps.
62%
Calls go unanswered*
85%
Never call back*
24/7
Agni answers, live*
200+
Dialects, native*
*Pending verification in the claims audit. 62% of calls to a typical business go unanswered, most after hours. 85% of callers who do not get through never call back, they call a competitor. Coverage figures are forward-looking and scope-dependent.
The four pillars
One operation. Four jobs, handled.
It replaces the operational weight of a call centre, not the humans your hard calls deserve.
Pillar 01
Reception & Booking
Instant answerBook & scheduleIdentify & route
First ring, every hour, then booked into the calendar it belongs in.
Pillar 02
Care & Support
Frontline resolutionSmart triageHuman handover
Nobody repeats themselves. The handover carries the whole story.
Pillar 03
Follow-Up
Proactive callbackSatisfaction checkRe-engagement
The call your customers never get from anyone else.
Pillar 04
Operations & Data
Accurate capture to CRMLive dashboardData sovereignty
Every call logged, scored, and searchable. Your data stays inside your perimeter.
Three flows, end to end
No voicemail, no morning backlog.
Answered the instant it rings, in any language, around the clock, and handed to a person only when one is truly needed.
The after-hours callRESOLVED IN ONE CONVERSATION
Calls in→Answered→Understood→Resolved→Logged
The complex caseHANDOVER WITH FULL CONTEXT
WhatsApp→Triaged→Handover→Your agent→Closed
The proactive callbackTHE CALL NOBODY ELSE MAKES
Day 2→Agni calls→Satisfaction→Reported
Escalation triggers are yours to define. A handoff is a designed outcome, not a failure state.
The switch moment
It speaks the language. Agni speaks the place.
Callers flip language mid-sentence. Agni switches with them, same voice, same warmth, and never asks anyone to start again.
INCOMING · +971 5· ··· ···· · Dubaiहिन्दी
मेरा रिफंड तीन हफ्ते से अटका हुआ है...
AGNI · [reassuring]मैं समझ सकती हूँ, यह निराशाजनक है. अभी आपका केस देखती हूँ.
Can we continue in English?
AGNI · [switches instantly]Of course. Your refund was approved this morning. It reaches your account by Thursday.
LATENCY 218mssim*✓ RESOLVED
Illustrative conversation. *Simulated meter; measured latency pending verification.
Inbound support · order status · mid-call switch
● AUDIO PENDING
CALLERஎன் ஆஈ்டர் எங்கே இருக்கு? TA → EN "...actually, is the replacement one shipping separately?"
AGNI"It is, yes. (unhurried) The replacement leaves tomorrow and the refund posts Thursday. Shall I text you both tracking numbers?"
CALLER"Yes please." EN → TA ரொம்ப னன்றி.
▶ Play the switch · audio pending clearance
Trust and control
Accountability stays human.
A person is always one sentence away, and they arrive with the full story already in hand.
Integrations, not customers
It joins your stack.
Salesforce Service CloudZendeskFreshdeskServiceNowGenesysTwilioSIP trunkingWhatsApp Business API
Not on the list? Custom API work is in scope on the enterprise plan.
Enterprise controls
Your data stays inside your perimeter.
SOC 2 in processHIPAAData residency99%+ uptime SLA*
Full logs and transcripts on every call, your retention policy, role-based access, and a complete audit trail.
All product and company names are the trademarks of their respective owners. Naming a platform here indicates an integration target only and implies no relationship, endorsement, certification, or partnership. *SLA figures are indicative pending the claims audit and are agreed per deployment.
Run your own numbers
What does your inbound queue actually cost?
Call volume, handle time, seat cost, your currency. Ninety seconds, no email wall.
$0.09/min
From*
*Pricing pending final confirmation, indicative only, plus a one-off deployment fee. Calculator outputs are estimates built from the inputs you supply, are forward-looking, and are not a forecast, a quote, or a commitment.
The production path
Design, deploy, operate. Go live from 7 days.*
Days 1 to 3
Design
Your top call reasons, your real transcripts, your escalation rules. We choose the languages and city registers, write the conversation design, and you sign off the script before a single call is placed.
Days 4 to 7
Deploy
Telephony connected, CRM and ticketing wired both ways, then a shadow period on a slice of live traffic while your team watches every transcript. We tune on your calls, not a generic benchmark.
From day 8
Operate
Full volume, a named engineer, and a weekly review of deflection, containment, escalation quality, and caller sentiment. New languages ship as changes, not new projects.
*Go live from 7 days applies to a straightforward deployment on pre-built sector agents and standard telephony. It is a target, pending verification in the claims audit, and depends on integration complexity, telephony access, and how quickly script sign-off happens on your side.
Deployment story
One inbound number. 50+ languages behind it.*
200+ dialects in one model.* A regional service operator consolidated its language-specific hotlines onto a single number; callers open in whatever language they think in, and add-on languages ship as changes, not new projects.
Claim pending · figures in claims audit
Customer name withheld pending clearance
The recording is withheld until the customer clearance gate closes. Ask for the full deployment brief in the workshop and we will walk you through the call mix, the language split, and what the shadow period showed, with the numbers on the table.
Deployment-specific and forward-looking. This describes a single deployment, is pending verification and customer clearance, and is not a prediction of your result. Outcomes depend on call mix, volume, and market.
Straight answers
The questions your ops lead will actually ask.
Most will not, and that is exactly why disclosure matters. We recommend a short disclosure at the top of the call, and in several markets it is required. Disclosure is a setting, not a limitation. Our own target is that nine in ten callers cannot tell,* and we would rather you tested that on your own queue than took our word for it.
It hands over. You set the triggers: a topic list, a sentiment threshold, an explicit request for a human, or a confidence floor. The human receives the account, the transcript summary, and the caller's language, so the caller never repeats themselves. A handoff is a designed outcome, not a failure state.
In most cases yes. We connect over SIP to your existing trunk or sit behind your current contact centre platform, so your numbers, your routing, and your reporting stay where they are. If you want us to own the telephony instead, we can do that too.
In the region you choose. Data residency is part of the deployment design, not an upgrade. You set the retention policy on recordings and transcripts, access is role-based, and every call carries an audit trail. We hold SOC 2 (in process) and HIPAA controls, and your security team gets a working session with our engineer, not a PDF.
As many as your caller base needs. The model handles 50+ languages and 200+ dialects,* and it switches between them mid-sentence rather than routing to a separate line per language. In practice most deployments start with three to six languages and add more once the first set is stable.
Pricing starts from $0.05 per minute on Agni V3* plus a one-off deployment fee. Enterprise custom builds are negotiated and include custom API work. Run the contact centre calculator for a realistic year one on your own volumes before you speak to anyone.
When NOT to pick RavanAI Enterprises
Your call mix is mostly complex, emotional, or high-value judgement calls. If a typical call runs twenty minutes and ends in a negotiated outcome, voice AI belongs in triage and callback, not in the conversation. We will tell you that in the workshop rather than after the deployment fee.
You need one language and you already answer inside thirty seconds. The dialect advantage is the reason to choose us. If it does not apply to you, a cheaper single-language vendor is a fair choice and we will say so.
You want a self-serve bot you can wire up this afternoon. We deploy inside enterprises, with design, integration, and a named engineer.
Your telephony is locked and nobody will open it. No voice vendor survives that, us included. Sort the access first, then talk to us.
*All figures on this page are forward-looking, pending verification in the claims audit, and indicative only. Pricing is pending final confirmation.
Hear it
The switch reel.
One inbound call. The caller flips language mid-sentence and Agni does not miss a beat.
HEAR IT LIVE → Calculate itYour number, in 90 seconds.
Your call volume, your handle time, your currency. A realistic year one on deflection and cost per contact.
RUN THE CALCULATOR → Book itThe enterprise workshop.
Ninety minutes. Bring your ops lead. We call your own support line, live, in your market's dialect.
BOOK A WORKSHOP →Do your customers feel it?
Bring your ops lead. We call your own front desk in your market's dialect, live on the workshop call.